FAQ

Do you have any tips for product use?

Who do I contact if I am having trouble ordering?

What kind of payment do you accept?

Are your products available outside the continental United States?

What is your shipping policy?

Can I track my order?

How long does it take to ship?

What if I receive a damaged product?

What do I do if my product is frozen from shipping transit?

What is your return policy?

 

Do you have any tips for product use?

We recommend a clean microfiber towel that has been washed but not exposed to fabric softener.

 

Who do I contact if I am having trouble ordering?



Monday – Friday, 8 am – 5 pm CST

Include your name, email address, phone number and description of your problem/question and we will get back to you as soon as possible.

 

What kind of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover.   Please note your card will be charged at the time the order is placed.

 

Are your products available outside the continental United States?

Not yet, but we hope to make them available elsewhere in the future.

 

What is your shipping policy?

We only ship to street addresses in the continental USA.  Many customers find that it is less expensive to mail to a commercial address rather than residential. It is something to consider if this is an option for you.

 

Can I track my order?

At this time, tracking is not offered.

 

How long does it take to ship?

Generally will ship within 2 business days (Monday through Friday, not including Holidays) and will arrive within 2 to 5 working days, depending on your location.

 

What if I receive a damaged product?

Contact us:

Include your name, phone number, order number, and a detailed explanation of the issue.

 

What do I do if my product is frozen from shipping transit?

If you find that some of your product has frozen when shipped during the colder months of the year, allow the product to thaw and come to room temperature. Some of the ingredients may separate. Shake the bottle for 20 seconds and the product will be fine to use. This will not affect the product’s efficacy.

 

What is your return policy?

You may return items within 30 days of delivery for a refund (less shipping cost unless product is defective).

Contact us:


Include your name, phone number, order number, item(s) you would like to return, and why you are returning (we may be able to troubleshoot the problem).